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Publications

H 1 Integrated services: Early lessons from transnational work in the European Social Fund.

ADAMS Eddy, CAMPBELL Mike, JOHNSON Toby, FARRELL Fintan, KOKEŠ Richard, MERCER Allan, STOTT Leda

2017

40p.

Technical Dossier n°3

This dossier synthesises the work of five transnational networks of European Social Fund managers on reforming public services to better serve the needs of people in need. Three of these networks are concerned with particular groups – the long-term unemployed, young unemployed and people experiencing poverty and social exclusion – while the other two are working on horizontal principles of governance and partnership. The chapters in this dossier thus approach the issue of service integration both bottom-up – from the point of view of the client – and top-down, from that of the system. Evidence from seven practical cases is brought together and discussed to bring a deep understanding of the dimensions of service integration, the immense benefits when it succeeds – and the challenges that lie along the way. This evidence is situated within the latest scientific thinking on how best to manage public service delivery. Drawing on these varied examples from the field, we identify a number of the preconditions to making service integration work. Some of these are shared by all projects aiming to bring about organisational change, but suffering as it does from a combination of a universal service obligation, often growing demand and increasingly demanding users simultaneously with budgetary stringency, and a need to be transparent and accountable to the public, the job of making public services serve the public better is a particularly complex one.

Report, Methodological dossier

EMPLOYMENT, SOCIAL AFFAIRS & SOCIAL INNOVATION, European Social Fund (ESF), integrated development, transnational cooperation

European Social Fund (ESF), integrated development, transnational cooperation

European Union

978-92-79-73932-3

2467-3153

KE-PB-17-002-EN-N

English

European Social Fund (ESF)

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